Returns, Refunds & Exchanges
Most of our cherished customers are happy with the products they receive. At Viva La Vegan, we appreciate the difficulties of ordering online, especially clothing. Yes, we have sizing guides, yes we have awesome pictures that showcase the colour, style, and shape of garments but in those instances where you receive items that you are not happy with then we are here to help.
Advice on sizing
For those of you ordering clothing, we advise taking a look at the sizing guides. Even if you have brought from us before and the medium-sized tee fitted perfectly this time around with a different garment there may be variations in sizes due to different suppliers’ specifications. But more importantly, if you are in doubt please contact us either on live chat or by email at firstname.lastname@example.org.
Our returns address is Viva La Vegan, 18 Eider Drive, Apley, Shropshire, TF1 6TJ.
“Hi there, so sorry I’ve ordered the wrong item”
We accept that mistakes happen and that sometimes there may be a problem with items received not meeting your requirements and therefore we allow 30 days from the date of delivery for you to change your mind.
Please contact us in the first instance and we can discuss whether you would prefer an exchange (subject to stock availability) or a refund.
Whether it’s an exchange or a refund then we will need the product to be returned to us unused and in the same condition when we dispatched it to. Ideally, it should be in the same packaging as we sent it out. Though we are aware that many of our customers are so excited about receiving our parcels in the post that packaging can get damaged. If this is the case please repackage appropriately so that it will be safe during its return journey.
Once we are in receipt of the garment and it’s been inspected will then process requests for either an exchange or a refund. Please consider a tracked service as exchange / refund will only be given on items that arrive back to us safely. No refund will be given for returned items lost in the post.
The responsibility for the cost of postage of returning garments that are not faulty lies with the customer.
If you need advice on the cost of postage or which service to choose please contact us on live chat or at email@example.com.
“Hey guys, the item I ordered is faulty. What are you going to do?”
Faulty garments and products are rare but in these instances, we ask you to contact us immediately by email at firstname.lastname@example.org ideally attaching photos of the fault along with a description of the issues of concern. We will then deal with this promptly and provide you with a replacement.
The cost of returning the item and dispatching a replacement is our responsibility.
“Hello, where’s my order?”
We know for some people ordering online can be stressful and therefore please do contact whenever you like if you are concerned that your order has not arrived.
Our policy is that we will not treat a UK parcel as lost before 10 days following the date of your confirmation email stating that your order has been fulfilled and posted. For the rest of the World, this is extended to 28 days.
Sale Items & Gift Cards
Unless faulty we will not accept returns on these items.
SIZE & FIT GUIDE
Pigoneer dictionary quote t-shirt
Much requested pigoneer t-shirt for all you fabulous #53pigs supporters.
Unisex fit t-shirt with front torso graphic.
100% organic cotton – this t-shirt is good for piggies and better for the planet.
FUNDRAISING: Look good do good. 100% of the proceeds from our BTW range go to the sanctuary to help support the upkeep of the pigs and their friends.
Founded in 2009 Beneath the Wood Animal Sanctuary had been a small sanctuary in Pembrokshire North Wales until 2019 when they were involved in a court case to help rescue #53pigs that had been kept in awful conditions in an illegal smokery, destined to end up on someone’s dinner plate.
The council confiscated the pigs from their original owner and placed a destruction order on their heads, while this was being contested the original 53 pigs, sows and boars were not separated and. . . well with the arrival of baby piglets there was over 100 pigs.
Luckily the court ruled in the sanctuary’s favour & granted that the pigs could live out their lives at Beneath the wood (some of the piglets born at the sanctuary were allowed to go to other sanctuaries, but Beneath the wood’s dependants tripled overnight.
They are now home to over 90 pigs and over 135 animals in total. The cost of caring for and feeding so many animals is a big challenge.