Returns, Refunds & Exchanges
Most of our cherished customers are happy with the products they receive. At Viva La Vegan, we appreciate the difficulties of ordering online, especially clothing. Yes, we have sizing guides, yes we have awesome pictures that showcase the colour, style, and shape of garments but in those instances where you receive items that you are not happy with then we are here to help.
Advice on sizing
For those of you ordering clothing, we advise taking a look at the sizing guides. Even if you have brought from us before and the medium-sized tee fitted perfectly this time around with a different garment there may be variations in sizes due to different suppliers’ specifications. But more importantly, if you are in doubt please contact us either on live chat or by email at email@example.com.
Our returns address is Viva La Vegan, 18 Eider Drive, Apley, Shropshire, TF1 6TJ.
“Hi there, so sorry I’ve ordered the wrong item”
We accept that mistakes happen and that sometimes there may be a problem with items received not meeting your requirements and therefore we allow 30 days from the date of delivery for you to change your mind.
Please contact us in the first instance and we can discuss whether you would prefer an exchange (subject to stock availability) or a refund.
Whether it’s an exchange or a refund then we will need the product to be returned to us unused and in the same condition when we dispatched it to. Ideally, it should be in the same packaging as we sent it out. Though we are aware that many of our customers are so excited about receiving our parcels in the post that packaging can get damaged. If this is the case please repackage appropriately so that it will be safe during its return journey.
Once we are in receipt of the garment and it’s been inspected will then process requests for either an exchange or a refund. Please consider a tracked service as exchange / refund will only be given on items that arrive back to us safely. No refund will be given for returned items lost in the post.
The responsibility for the cost of postage of returning garments that are not faulty lies with the customer.
If you need advice on the cost of postage or which service to choose please contact us on live chat or at firstname.lastname@example.org.
“Hey guys, the item I ordered is faulty. What are you going to do?”
Faulty garments and products are rare but in these instances, we ask you to contact us immediately by email at email@example.com ideally attaching photos of the fault along with a description of the issues of concern. We will then deal with this promptly and provide you with a replacement.
The cost of returning the item and dispatching a replacement is our responsibility.
“Hello, where’s my order?”
We know for some people ordering online can be stressful and therefore please do contact whenever you like if you are concerned that your order has not arrived.
Our policy is that we will not treat a UK parcel as lost before 10 days following the date of your confirmation email stating that your order has been fulfilled and posted. For the rest of the World, this is extended to 28 days.
Sale Items & Gift Cards
Unless faulty we will not accept returns on these items.
SIZE & FIT GUIDE
We are proud to have collaborated with the CAMP BEAGLE OFFICIAL Campaign to produce their official range of merchandise, with the aim to raise awareness and funds for the campaign, we have donated the designs and they receive 100% of the proceeds of this t-shirt.
How we are still fighting against animal experiments in the 21st century is insane.
Bred to die, a google search of why they use beagles is truly heartbreaking:
“The most common breed of dog used for experiments are beagles, but not because scientists view them as the best model for human disease.
Rather, beagles are convenient to use because they are docile and small, allowing for more animals to be housed and cared for using less space and money.”
” … Beagles are, people-pleasing, and very forgiving. They are easy to “maintain” in cages and do not have a tendency to bite when being hurt.”
“Dogs bred into life for use or sale as experimentation objects have all the same emotional complexities, sensations of suffering and deprivation, and inbred need for human companionship as household dogs which are loved as pets and members of the family. Yet the legalized cruelty and torture to which man’s best friend is subjected for profit in the U.S. is virtually limitless.”
Fashion as activism raise awareness of this awful suffering – let’s get these experiments shut down.
Please carefully check the size chart before ordering – these are print on demand, we hold no stock so cannot exchange unless there is a fault.
Please be aware that as these are printed to order they may take up to 10 working days to reach you – but they are worth the wait 🙂